Return & Refund Policy
Your satisfaction is our priority. We stand behind every hand-tied fly with a hassle-free return guarantee.
30-Day Returns
Return any unused product within 30 days of delivery for a full refund or exchange.
Easy Exchanges
Wrong size or pattern? Swap it for the right one — we cover return shipping on exchanges.
Quality Guarantee
If a fly defects within 30 days, we replace it free of charge — no questions asked.
1 What Can Be Returned
We accept returns for the following reasons:
- Defective products — Flies with manufacturing defects (broken hooks, loose thread, damaged materials)
- Wrong item received — You received a different pattern, size, or color than ordered
- Change of mind — Changed your mind about the pattern or quantity (items must be unused and in original packaging)
- Damaged in transit — Products arrived crushed, wet, or otherwise compromised during shipping
💡 Good to Know
Due to the nature of hand-tied flies, minor variations in color, size, and proportions are expected and are a hallmark of artisan craftsmanship — not defects. Each fly is uniquely tied by hand, and slight differences from product photos are normal.
2 What Cannot Be Returned
- Custom-tied patterns — Flies tied to your specific instructions (color, size, material) cannot be returned unless defective
- Used or damaged products — Flies that have been fished with, exposed to water, or show signs of use
- Products without original packaging — Flies returned loose or in non-original containers
- Gift cards — Digital gift cards are non-refundable
- Orders older than 30 days — Returns requested after 30 days from delivery date
3 How to Start a Return
Follow these simple steps to initiate your return:
4 Refund Details
- Processing time — Refunds are processed within 3-5 business days after we receive your return
- Refund method — Refunds are issued to your original payment method (M-Pesa, card, PayPal, etc.)
- Shipping costs — Original shipping fees are non-refundable unless the return is due to our error
- International returns — For international orders, return shipping costs are covered by the customer unless the item is defective
- Exchange shipping — We cover return shipping for exchanges within Kenya
5 Damaged or Defective Items
If your order arrives damaged or you notice a manufacturing defect:
- Report within 48 hours — Contact us within 48 hours of delivery with photos of the damage
- Keep original packaging — Retain the packaging until your claim is resolved
- Free replacement — We'll ship a replacement at no cost, or issue a full refund if preferred
- No return needed — For clearly defective items, we may not require you to return the product
6 Exchanges
Want a different pattern, size, or color? We're happy to exchange:
- Exchanges are available for items of equal or greater value (pay the difference if upgrading)
- Contact us within 30 days of delivery to arrange an exchange
- We cover return shipping for exchanges within Kenya
- Subject to stock availability — if your desired item is out of stock, we'll issue a store credit
Need Help With a Return?
Our team responds within 2 hours during business hours (Mon-Sat, 8AM-6PM EAT).